Shipping policy

Shipping Policy

OregiaHealth partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers — allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.

You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

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Shipping Process

We require between 2–5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partners’ locations.

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Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

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Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

*Note: The days listed above are only estimates in business/working days and do not include our 2–5 day processing time.

While we will do all that we can to make sure your order is delivered on time, OregiaHealth cannot be held responsible for conditions beyond our control such as postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. These interruptions can cause delays beyond our original delivery estimates.

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Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties and/or customs clearance fees once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. OregiaHealth has no control over these charges, nor can we predict what they may be.

If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

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Lost / Stolen / Damaged Packages

OregiaHealth is not responsible for lost, stolen, or damaged packages. If tracking information states that your package was delivered and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and may not be able to honor claims if not reported.

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Wrong Address Disclaimer

It is the responsibility of the buyer to ensure the shipping address entered is correct before submitting an order. We begin processing orders immediately, so we are unable to make changes once an order has been placed.

If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

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Feedback

We would love to hear your feedback, questions, or concerns. Please email us at hello@oregiahealth.com. We take your feedback very seriously and are always striving to improve.